Shipping Policy

DELIVERY & SHIPPING POLICY

  1. Shipping fee is calculated based on the total order and delivery destination unless otherwise stated.
  2. My Edupals  will process your order within 24 hours. After an order is placed, My Edupals will proceed the order accordingly based on the pre-specified delivery period..
  3. Items will be delivered within 7 to 10 working days for East Malaysia.

(Public holiday and weekends are considered non-working days)

  1. A tracking number will be sent via  Whatsapp or other communication method upon request.
  2. Please ensure that you trace and track for your parcel. If the parcel is undelivered due to the following reasons, a new attempt will be made and may be subjected to additional delivery cost if applicable:

    (a) Wrong address provided

    (b) Buyer unavailable at location

    (c) Buyer cannot provide an alternative delivery action when contacted by delivery personnel

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