DELIVERY & SHIPPING POLICY
- Shipping fee is calculated based on the total order and delivery destination unless otherwise stated.
- My Edupals will process your order within 24 hours. After an order is placed, My Edupals will proceed the order accordingly based on the pre-specified delivery period..
- Items will be delivered within 7 to 10 working days for East Malaysia.
(Public holiday and weekends are considered non-working days)
- A tracking number will be sent via Whatsapp or other communication method upon request.
- Please ensure that you trace and track for your parcel. If the parcel is undelivered due to the following reasons, a new attempt will be made and may be subjected to additional delivery cost if applicable:
(a) Wrong address provided
(b) Buyer unavailable at location
(c) Buyer cannot provide an alternative delivery action when contacted by delivery personnel